Reason for Visit: Review: Subject: Urgent Complaint Regarding Unsatisfactory Cleaning Services and Helpline Inaccessibility
To Whom It May Concern,
I hope this message finds you well. I am writing to express my deep dissatisfaction with the current state of the cleaning services provided by the Water and Sanitation Services Peshawar (WSSP) in the Latifabad Street #14 area.
Firstly, I must bring to your attention that the helpline numbers listed on the official WSSP website appear to be invalid. This has posed a significant challenge in reaching out to your organization to address the issues I am currently facing.
Specifically, I am concerned about the frequency and quality of cleaning services being provided to Latifabad Street #14. The cleaners assigned to our area seem to visit merely 2 or 3 times a week, adopting an inconsistent and unsatisfactory approach to their duties. This lack of regularity and diligence is not reflective of the professional standards one would expect from a responsible sanitation organization.
Moreover, it has come to my attention that for the past consecutive 5 days, the cleaning crew has not shown up in our area at all. Upon contacting the Faqirabad zone for clarification, I was informed that the absence is due to the alleged termination of 12 drivers from their positions. This situation not only leaves our street unattended but also indicates a breakdown in workforce management and contingency planning on the part of WSSP.
I understand that operational challenges can arise, but it is essential for a reputable organization like WSSP to have effective measures in place to ensure uninterrupted service delivery and open communication channels. The current state of affairs not only hampers the cleanliness and livability of our locality but also raises questions about the commitment of WSSP to fulfill its mandate.
I urge you to take immediate action to rectify these concerns. I expect a prompt response addressing the status of the cleaning crew, a
